Privacy Policy

This policy will explain how Chakula handles personal information. This is a placeholder: it lists the sections the final policy will cover, and each section will be written, and reviewed by legal, before it takes effect.

1. Who we are

Who is responsible for personal information on Chakula, and how to reach them. For help in the meantime, see Support.

2. What we collect

The kinds of information Chakula asks for or records, such as:

• account details, like name, email address, phone number and, for sellers, date of birth;
• business details, such as business name, address and registration numbers;
• identity details that sellers give so they can be verified, such as an identity number and an identity document;
• delivery addresses and order history;
• payment and payout details, such as a bank account or mobile money wallet for payouts;
• messages sent through support.

3. How we use it

The purposes for which each kind of information is used.

4. Who we share it with

Which partners receive information, such as payment and verification providers, and what they receive.

5. How long we keep it

How long each kind of information is kept. The periods will be set out here.

6. Your choices and rights

What an account holder can ask about their information, and how to ask.

7. Security

How information is protected.

8. Changes to this policy

How changes to this policy will be shared with account holders.

9. Contact

How to reach Chakula about privacy. See Support.