Terms of Service

These terms will set out how Chakula, its buyers and its sellers deal with each other. This is a placeholder: it lists the sections the final terms will cover, and each section will be written, and reviewed by legal, before it takes effect.

1. About Chakula

A short description of what Chakula is, who runs it and who may use it. Contact details will be added here. For help in the meantime, see Support.

2. Accounts

What is needed to register as a buyer or a seller, and how accounts are verified.

3. Buying produce

How an order is placed, priced and confirmed, and what a buyer can expect between ordering and receiving it.

4. Selling produce

What a seller may list, how quality checks and pickups work, and what a seller agrees to when they accept a sourcing request.

5. Payments, fees and payouts

How buyers pay (online through our payment partner and, where offered, buy now pay later), what fees and charges apply, and how and when sellers are paid.

6. Delivery

Delivery and pickup options, fees, and what happens when a delivery cannot be completed.

7. Cancellations, issues and refunds

How an order can be cancelled, how a problem with an order is raised, and how it is resolved.

8. Acceptable use

What may not be done on Chakula.

9. Responsibility and liability

Where Chakula's responsibility begins and ends.

10. Changes to these terms

How changes to these terms will be shared with account holders.

11. Contact

How to reach Chakula about these terms. See Support.